My Queue
Triage and resolve issues.
Tickets
My Queue
Tickets currently assigned to you, prioritized by SLA risk and status.
Filters
Refine your personal queue.
Tickets in My Queue
Ticket Detail
View and update ticket status, assignment, and notes.
Triage & Assignment
Update ownership, status, and SLA-related fields.
Quick triage actions
View unassigned tickets
See all tickets without an owner and assign them to yourself or teammates.
Prioritize by SLA risk
Sort tickets by SLA due time to handle at‑risk conversations first.
Filter by my tickets
Focus on tickets currently assigned to you to keep your queue clean.
Escalation queue
Review tickets flagged for escalation or requiring a senior agent.
Inbox
Primary inbox where support agents triage incoming tickets, manage assignments and statuses, add internal notes, and monitor SLA risk in real time.
Tickets
Ticket side panel (concept)
Primary inbox where support agents triage incoming tickets, manage assignments and statuses, add internal notes, and monitor SLA risk in real time.
Triage filters
Simulated filter controls for the inbox. Wire these to your query params or data fetching layer.