Queue and priority breakdown
Enable support leads and managers to monitor SLA performance, spot breach risk, and drill into queues and agents that need attention.
SLA by queue
Loading…
SLA by priority
Loading…
Agent performance snapshot
Enable support leads and managers to monitor SLA performance, spot breach risk, and drill into queues and agents that need attention.
Top agents by SLA compliance
Loading…
SLA triage shortcuts
View all at-risk tickets
Jump to the inbox filtered to tickets projected to breach soon.
Review breached tickets
See tickets that have already breached and ensure follow-up actions are taken.
Tune SLA policies
Adjust targets, business hours, and notification channels for each SLA.
Export SLA report
Download a CSV of SLA metrics for the selected date range.
Filter SLA metrics
Enable support leads and managers to monitor SLA performance, spot breach risk, and drill into queues and agents that need attention.